TERMS & CONDITIONS
Chamberlin Pony Rides & Mobile Petting Zoo LLC
2021 RESERVATION POLICIES
In an effort to ensure you are provided with the excellent service Chamberlin Pony Rides is known for, we suggest you read the following policies. Please feel free to contact our reservations office if you have any questions or concerns regarding our policies prior to your event date. Please understand that when you reserve an event with Chamberlin Pony Rides, you are agreeing to the following terms and conditions.
PETTING ZOO: (IF APPLICABLE)
Our Mini Petting Zoo includes 6-8 animals (it does not include food for the animals). The mini petting zoo is not attended by Chamberlin staff members. If you would like to have an attendant in the petting zoo, we suggest you upgrade to a Complete Petting Zoo. If you agree to provide a responsible adult attendant to assist the children in the petting zoo, we will allow them to assist the children. Please note: If the attendant vacates the petting zoo area, we will close it and allow the children to view the animals only.
*If available, you may add an attendant for $50
COMPLETE PETTING ZOO:
Includes approximately 12-16 animals (Includes food for the animals) Please note: We may find it necessary to limit the amount of food available to feed the animals for the safety of the animals. We will make every attempt to honor your animal requests. However, please understand we are working with live animals and we may need to make last minute changes therefor we cannot guarantee the animal you are requesting will be at your event. At a large event, we reserve the right to limit the number of children in the petting zoo or not open it to enter if there are too many children in the party to ensure our animal’s safety. Our Complete Petting Zoo consists of the following animals (unless special requests have been printed on your invoice): Alpaca or Llama, cow or donkey, goats, sheep, ducks, chickens, bunnies.
PETTING ZOO: (EXTREME HEAT)
Please be advised, in summer months when the temperatures are very high (over 90 degrees) we need to take additional precautions to keep our animals safe. We require a hose with running water within 10 feet of the petting zoo area. Rabbits are very susceptible to heat and therefore may be left out of the petting zoo for safety reasons. However, we will substitute them with additional small animals (additional chickens and ducks) that are more heat resilient. During very hot days we require a grassy area to set up horses and petting zoo animals due to the extreme heat from cement or paved areas. If you are not able to provide the required grassy areas, we will change your package to accommodate your situation.
PETTING ZOO RULES: Please adhere to the following rules:
RIDES (IF APPLICABLE) ESTIMATED RIDES PER HOUR:
The number of rides we may offer varies, often parents ask us to wait for pictures after the child's ride. The total number of rides offered in an hour depends upon how long each parent takes with the photo.
IMPORTANT NOTE: We do not charge by the child for our services. However, we are not responsible if you underestimate the total children attending your event. We can accommodate approximately 15-20 children each hour for each pony or horse. If you need to add an additional pony or horse to accommodate more children in your party, we may add an additional pony or horse (if available) at the rate of $75 per pony or horse each hour. You must decide in advance for additional ponies or horses. You may also consider adding additional time. Please understand we may not be able to stay any longer than scheduled on the day of your party. Often, we are scheduled to be at another party on time. We do not allow more than one rider at a time on our ponies or horses.
We do accept special requests for ponies and horses if you’re interested in a particular color or breed of pony or horse or specific animal. However, we are working with live animals and may need to make a last-minute change if the one you specifically asked for becomes unable to perform. Please note, we cannot guarantee the color of any pony or horse.
RIDE WEIGHT LIMIT:
Our small ponies can accommodate up to 50 pounds - large ponies 100 - full size horse up to 170. We do not accept riders over 170 pounds. NOTE: Only 1 rider is allowed on a pony or horse at a time.
Under the Michigan equine activity liability act, an equine professional is not liable for an injury to or the death of a participant in an equine activity resulting from the inherent risk of the equine activity. Note: If requested, our ponies and horses come decorated with ribbons. Please contact the event manager to request a ribbon color.
FACE PAINT OR TWISTY BALLOONS:
You may choose either Face Paint (Stencil Art / Temporary Tattoos) or Twisty Balloons (If applicable). One person can accommodate a total of 15 faces/art designs or twisty balloons each hour. If you anticipate more than 15 children and you would like them all to have face paint or balloons, we suggest you purchase an additional 30 minutes or include an additional face paint person for $75 each hour (if available).
Please call reservations prior to the day of your event and discuss this option if you feel it's necessary.
CHAMBERLIN WEATHER POLICY
OUR PROMISE TO YOU:
We will not cancel your party due to rain. Our company provides many alternative options to ensure your party runs as smoothly as possible. Please review the information below for further details. Please note, we do reserve the right to cancel any event due to unsafe driving conditions with a trailer (i.e. tornado, thunderstorm, extremely high winds) The safety of your children and our animals is our highest priority. If your party is canceled you may forward your deposit to another available day.
WE GUARANTEE YOU WILL HAVE ENTERTAINMENT IF YOU REQUIRE IT:
Our guarantee to you is “we will not leave you without entertainment” In the event of inclement weather, you may choose to convert your package to our Zootopia package, as it may be easily performed inside your home, garage or basement. This package includes our mini petting zoo (6-8 small animals) – bubble machine (we do not recommend the bubble machine set up indoors) – music – lawn games. Your price will be adjusted to $210 for the first hour and $75 for each additional ½ hour. Please be advised, once the agreement has been made that you would like to move forward with your event; there is a (1) hour minimum charge. Please note the exception to this is if we have an emergency and are not physically able to attend your event due to circumstances beyond our control, we will refund your deposit paid in full.
Please note, our tents are intended for use to cover our animals. We come prepared with heated tents in the winter months if the temperature is below 40 degrees. We come prepared with (1) 10 x 10 or 10 x 20 canopy tent for petting zoo animals (unless high winds prevent safe use). If you would like to reserve a tent for your guests or to walk the pony under, please contact our reservations department at (734)780-5800 and we will be happy to assist you with securing a tent if available.
CLIENT INITIATED CANCELLATION POLICY:
In the event of inclement weather, we ask that you contact your event manager if you wish to cancel on the day of the event. If you need to cancel prior to the day of your event, please go to our website and submit a Cancellation or Reschedule form: chamberlinponyrides.com/reschedule-or-cancel-a-reservation
Our reservations office will issue you a credit coupon, allowing a 100% transfer of your deposit that is good for one time use. If you must cancel and reschedule again, there will be a rebooking fee of $40.
During the busy months of June through October, we are often sold out weeks in advance. We will make every attempt to reschedule your event. However, we do not guarantee we will have availability on the day you are wishing to reschedule your event.
In the severely unlikely event that your scheduled event manager cancels due to illness, emergency, or otherwise uncontrollable situation, you will receive a full refund (reversal of credit card charge) of your paid deposit. There are no refunds or discounts once services are rendered.
CHANGES TO YOUR PARTY:
You may make changes to your party up to 7 days prior to your event and we will credit you for changes made. Any changes made within 7 days of your event; we will not allow any credit for an activity that is taken away.
FREE "EXTRAS" GUARANTEE:
We guarantee we will include the following free extras to make your party a memorable event: If we neglect to include any of the following free inclusions, we agree to issue a credit of $25 total, if we neglected to provide any of the free components. We may need to restrict the free inclusions if the children attending the party are damaging the equipment or causing harm to themselves or others including our animals. The equipment requires a minimum space to set up, if the client has not provided sufficient room to set up the equipment there will be no refund given. There will not be a credit issued if you choose not to have the "free" items.
Note: At large events (over 25 children) we may require an adult volunteer from your party to volunteer to supervise the games. Or, you may add a Chamberlin attendant (if available) for $50 each hour.
Lawn games - We will bring 1 lawn game. Please note exact game may vary and games are not attended byChamberlin staff. Bean bag or ball toss, child horseshoe game, "Rope a Steer" - (Straw Bale, Steer head, ropes )for cowboy theme.
Bubble machine - Will stay on the duration of the party - unless it is necessary to shut it down to prevent damage-to the machine or children due to unattended children. *No refund will be given if the machine is being mistreated and removed by Chamberlin staff to keep it from being damaged.
Decorations on the Pony or Horse - (as requested and specifically described in your invoice)
Food for the animals - Please note if you have more than 20 children in the party, we will need to restrict theamount of food we provide for the animals. This is for the animal’s safety.
Tent - We include a 10 x 10 tent for the mini zoo and a 10 x 20 (or two 10 x 10) tents for the complete petting zoo.Please note: We do not set up the tent unless it’s necessary in inclement weather, or if the client specifically requests it and it is noted on your invoice that you request it regardless of the weather. Please note we set up heated tents IF the temperature is below 40 degrees.
Tarp - We include a tarp for inside events set up if noted on your invoice. Or if the client requests a tarp is put down to prevent soiling the concrete or lawn.
Music - Please note the music we use is not intended to be heard throughout the entire party area. It is set up near the petting zoo or face paint and balloon area as background music and we use a small iPod or similar. *Note: We require cell reception to run our music. If there is not good cell reception at your location, we will not credit you for missed music.
INSURANCE FOR YOUR EVENT:
You are automatically covered by our event managers insurance policy. If you are having your event in a nonresidential setting, i.e. park, city properties, municipalities, schools we will cover basic additional insured. However, any additional legal descriptions that may require additional insurance coverage expense will be the client’s responsibility.
It is the responsibility of our client to provide a safe event environment for our staff and animals. If we feel threatened at any time, we reserve the right to terminate the event and vacate the location immediately.
Company policy requires our event managers to collect your balance in full (cash payment) BEFORE they offload the animals. Please have cash payment ready upon arrival.
If you must pay with credit or debit card please contact your event manager at least 3 business days prior to your event and a service fee of 5% will be applied. No checks will be accepted unless prior agreement has been made with your event manager. All checks (if approved) should be made payable to Chamberlin Pony Rides.
LATE ARRIVAL DUE TO UNFORESEEN CIRCUMSTANCES:
Please note, we make every effort to accommodate your party time. If your party is delayed due to circumstances beyond our control, you will be given the choice of rescheduling your event, or you may cancel your event and use your $60 deposit toward another party or event. No discount allowance will be given for late arrival due to circumstances beyond our control. i.e. Weather, traffic, equipment breakdown, additional set up time necessary to accommodate distance of more than 4 bus lengths from our truck to set up area, parking spot not provided upon our arrival resulting in our having to wait for you to clear a parking spot.
Any parking fees incurred by the entertainer(s) must be fully validated and/or reimbursed by the client.
PERMITS & LICENSES:
Client shall assume all costs for any and all permits and or licenses required by local ordinance. There is no refund if a client fails to check ordinances or obtain proper paperwork and services are unable to be rendered. If you are having your party in a public park location, it is your responsibility to obtain the proper park permit and order the insurance certificate from Chamberlin to give to the park. We require full payment upon arrival, it you neglected to secure the permit necessary and we are asked to leave the park, you are responsible to pay the entire amount due upon arrival.
RIGHT TO REFUSE SERVICE:
Our staff and their safety is importance to us. If your event manager feels at any given time that their safety or the safety of their staff, animals or equipment has been comprised or if they have entered into a volatile situation, are abused physically, emotionally and/or sexually harassed in any way, we have the right to refuse service and have instructed our staff to exit the premises immediately. You will not be refunded any deposits you have made in the event that this occurs, and you may be charged for the time the performer has already performed.
Multiple stairs can be an issue. Please let us know if you have any stairs and we can consult on the best option.
MAXIMUM SET UP DISTANCE FROM TRAILER:
An additional $50 will be charged if we are 110 ft. or more from our trailer to load and unload animals. Or if there are steep grades/hills to carry equipment over.
CLIENT INITIATED EVENT DURATION CHANGE:
If you reserve our petting zoo or pony rides for a specified amount of time, the amount due for that number of hours will be due even if the event is over before your reserved time. Example: you reserve us for 2 hours and determine you only need us for 1 hour, you will be charged for 2 full hours. No exceptions will be made for inclement weather.
SET UP TIME:
We allow 30 minutes to set up our Complete Petting Zoo package. Any additional setup time beyond 30 minutes will be deducted from the allotted time to keep your entertainer(s) running on time for later shows. In the case of extremely difficult setup, the entertainer might have to end early as well to allow for packing up time to remain on schedule for events booked after yours. A typical setup is about 3 school bus lengths with minimal stairs or obstacles (street to the backyard of a house, school parking lot down to a classroom). If you think your setup might not be typical, just ask! It’s much better to be prepared and arrive extra early than have trouble and run late during your event.
We reserve the right to use photos and videos of you and all guests from your event for our business marketing, website, social media, and any and all other uses to promote our business. If you or a guest do not wish to have your photos or video used please inform us in writing of the name and be sure we are clear who the guest is so we can make all reasonable efforts to ensure they are not used.
By hiring Chamberlin Pony Rides and/or any of its affiliates, the client (and/or any person or organization reserving any form of entertainment) acknowledges that he/she has had the opportunity to read and understands, agrees with and accepts all these terms and conditions stated above. Client, and/or any person or organization renting ANY equipment(s), live animals, or entertainment services including any “Shows”, agree to HOLD HARMLESS, “Chamberlin Pony Rides and Mobile Petting Zoo LLC ” and/or the OWNERS, as well as any of its affiliates, including any employees and/or event managers, independent subcontractors, subcontracted companies or any other persons from and against any and all liability and/or any losses, costs, damages, expenses, including attorney’s fees, on account of any and all lawsuits, claims, including claims of any trademark or copyright infringement(s) or claims for personal injury, illness or death.
Thank you! - Chamberlin Pony Rides LLC - Reservations: 734-780-5800