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BOOK YOUR RESERVATION

CANCEL OR RESCHEDULE YOUR EVENT

IF YOU ARE CANCELING OR RESCHEDULING 

ON  

THE WEEK OF YOUR EVENT 

PLEASE CONTACT YOUR EVENT MANAGER FIRST​

CANCEL OR RESCHEDULE RESERVATION REQUEST

We understand during this difficult time that you would like to cancel your reservation and reschedule your event at a later date.

 Our cancellation policy is excellent as you will never lose the deposit you have paid as there is no expiration date on the deposit credit you have with us.   


 PLEASE DO NOT CALL OUR RESERVATIONS OFFICE 

TO RESCHEDULE YOUR EVENT 


ALL RESCHEDULE REQUESTS MUST BE MADE ONLINE


IMPORTANT

PLEASE ALLOW 24 HOURS TO PROCESS YOUR REQUEST.

IF WE HAVE THE DATE AVAILABLE FOR YOU TO RESCHEDULE YOUR PARTY TO,

WE WILL EMAIL A REVISED INVOICE TO YOU WITH YOUR NEW DATE AND TIME ON IT.  

IF WE ARE NOT AVAILABLE ON THAT DATE WE WILL SEND YOU AN EMAIL 

REQUESTING AN ALTERNATE DATE CHOICE. 


PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL.


THANK YOU!

I would like to:*
If you are rescheduling your time or date, please list the alternative time/date you would like.
Alternate date
We are experiencing very high demand for Saturday parties. Are you able to have your party on a Sunday or Weekday? Please note, if we are unable to accommodate your request for a new reservation with the same manager you were originally scheduled with, you will never lose the deposit you paid. You may apply it to any future party and it never expires.
Our reservations office is open daily and will contact you within 24 hours to answer all questions PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL.
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IMPORTANT

PLEASE ALLOW 24 HOURS TO PROCESS YOUR REQUEST.  

WE WILL EMAIL A REVISED INVOICE TO YOU WITH YOUR NEW DATE AND TIME ON IT.  

PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL. 

THANK YOU!

CANCELLATION POLICY

Once we have processed your cancellation request, our reservations office will issue you an email credit coupon, allowing a 100% transfer of your deposit made to any party type on the same or future date. The deposit you paid is fully transferable to any event type.

If you had an original reservation that included both animals and carnival equipment or characters your deposit must go toward the same type of activity.

You must be rescheduled with the manager you were originally scheduled with to apply your deposit credit.

You may NOT reschedule to a weekend party date (Saturday or Sunday) if your original reservation was on a weekday. You would need to make a new reservation and your deposit will not be applied. .

All rescheduled events will be subject to current prices and adjusted accordingly upon reschedule. 



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