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CANCEL OR RESCHEDULE RESERVATION REQUEST


We understand during this difficult time that you would like to cancel your reservation and reschedule your event at a later date.

 Our cancellation policy is excellent as you will never lose the deposit you have paid as there is no expiration date on the deposit credit you have with us.   

CANCELLATION POLICY

Once we have processed your cancellation request, our reservations office will issue you an email credit coupon, allowing a 100% transfer of your deposit made to any party type on the same or future date.  The deposit you paid is fully transferable to any event type.   

If you had an original reservation that included both animals and carnival equipment or characters your deposit must go toward the  same type of activity.    

You must be rescheduled with the manager you were originally scheduled with to apply your deposit credit.  You may not reschedule to a weekend party date (Saturday or Sunday) if your original reservation was on a weekday, you would need to make a new reservation and your deposit will not be applied. .   

All rescheduled events will be subject to current prices and adjusted accordingly upon reschedule. 


ALL RESCHEDULE REQUESTS MUST BE MADE ONLINE

 PLEASE DO NOT CALL OUR RESERVATIONS OFFICE TO RESCHEDULE YOUR EVENT

Which would you prefer to do?
Alternate date
We are experiencing very high demand for Saturday parties. Are you able to have your party on a Sunday or Weekday? Please note, if we are unable to accommodate your request for a new reservation with the same manager you were originally scheduled with, you will never lose the deposit you paid. You may apply it to any future party and it never expires.
Our reservations office is open daily and will contact you within 24 hours to answer all questions
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IMPORTANT

PLEASE ALLOW 24 HOURS TO PROCESS YOUR REQUEST.  

WE WILL EMAIL A REVISED INVOICE TO YOU WITH YOUR NEW DATE AND TIME ON IT.  

PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL. 

THANK YOU!