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IF YOU ARE CANCELING OR RESCHEDULING 

ON  

THE WEEK OF YOUR EVENT 

PLEASE CONTACT YOUR EVENT MANAGER FIRST​

CANCEL OR RESCHEDULE RESERVATION REQUEST

We understand during this difficult time that you would like to cancel your reservation and reschedule your event at a later date.

 Our cancellation policy is excellent as you will never lose the deposit you have paid as there is no expiration date on the deposit credit you have with us.   


 PLEASE DO NOT CALL OUR RESERVATIONS OFFICE 

TO RESCHEDULE YOUR EVENT 


ALL RESCHEDULE REQUESTS MUST BE MADE ONLINE


IMPORTANT

PLEASE ALLOW 24 HOURS TO PROCESS YOUR REQUEST.

IF WE HAVE THE DATE AVAILABLE FOR YOU TO RESCHEDULE YOUR PARTY TO,

WE WILL EMAIL A REVISED INVOICE TO YOU WITH YOUR NEW DATE AND TIME ON IT.  

IF WE ARE NOT AVAILABLE ON THAT DATE WE WILL SEND YOU AN EMAIL 

REQUESTING AN ALTERNATE DATE CHOICE. 


PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL.


THANK YOU!

I would like to:*

Select an option

Reason for canceling or rescheduling your event*

Your Name *

Date of current reservation*

Name reservation is made under if not your name

Current reservation time*

Invoice number (if you have it)

RESCHEDULE REQUEST- Date and time (if available)

Alternate date

Select an option

Email address*

Contact cell number*

Notes or special requests

IMPORTANT
PLEASE ALLOW 24 HOURS TO PROCESS YOUR REQUEST.  
WE WILL EMAIL A REVISED INVOICE TO YOU WITH YOUR NEW DATE AND TIME ON IT.  
PLEASE DO NOT ASSUME YOU ARE RESCHEDULED WITHOUT A REVISED INVOICE EMAIL. 
THANK YOU!
CANCELLATION POLICY
Once we have processed your cancellation request, our reservations office will issue you an email credit coupon, allowing a 100% transfer of your deposit made to any party type on the same or future date. The deposit you paid is fully transferable to any event type.
If you had an original reservation that included both animals and carnival equipment or characters your deposit must go toward the same type of activity.
You must be rescheduled with the manager you were originally scheduled with to apply your deposit credit.
You may NOT reschedule to a weekend party date (Saturday or Sunday) if your original reservation was on a weekday. You would need to make a new reservation and your deposit will not be applied. All Saturdays and Sundays are black out dates for rescheduling, you may reschedule your party any day from Monday through Friday. If you need to reserve a Saturday or Sunday, You would need to make a new reservation and your deposit will not be applied.
All rescheduled events will be subject to current prices and adjusted accordingly upon reschedule. 

 


Cham​berlin Pony Rides & Mobile Petting Zoo LLC

734-780-5800​

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