There is no regulation for zoo or pony ride companies in Michigan. can hang a shingle and call themselves a professional company. When you hire Chamberlin, you may rest assured you will be proud of the people and animals who come to your home and interact with your children.   We will not call you and cancel your party just before your big day, because we received a better paying job offer.  We are all parents ourselves and take pride in our work. Most importantly we are not going to bring our own small children with us to disrupt your private party. Nor are we going to get into "loud discussions" with our partners at your party. Perhaps you have had this type of "pony person" at your party in the past and understand how we feel. 

Thank you for considering our company.  We look forward to meeting you and allowing us to make your child's dreams come true!

Our event managers are all carefully chosen for their professionalism and have proven to comply with our very high standards.  Each one has been thoroughly trained and expected to uphold the highest standards of any pony zoo company in Michigan. If they are unable to comply with our very strict standards of service and ethics they will no longer be associated with Chamberlin Pony Rides.

Every one of our professional event managers also parents. They understand the importance of a "perfect birthday party".  When you hire Chamberlin Pony Rides that is exactly WHO you will get.

Our friendly and professional reservations team is located in Macomb Michigan and ready to help you plan your perfect day. 

We do not "farm out our parties" to our friends or to other companies. Nor, are "Ma and Pa" family with a pony wanting to make a quick extra buck! When you hire Chamberlin Pony Rides YOU GET a professional, qualified, trained Chamberlin Pony Rides event manager. Each one has been carefully chosen and trained to provide the BEST service in Michigan. We have been voted #1 in Michigan!

When our animals become unwilling or unable to come to petting or give pony rides, they are allowed to just stay home and enjoy their retirement! We do not sell them or give them away. As we have stated before, they are our pets and they have been promised a forever home.

In most cases, yes. We ask our clients to verify with local park administrators, or city officials to make sure they have permission to have ponies and farm animals at their event location. We will provide proof of insurance, if necessary. We can also obtain a certificate of "Additional Insured Named" if required. Your insurance certificate will come directly from our insurance company. If you don't know of a park, contact our reservations office and we will be happy to send you a list of parks that we know allow animals.

We will gladly work with you up until the morning of your event to determine if we need to cancel due to poor weather. We understand that Michigan weather is often very unpredictable and changes frequently. We are prepared in the event of rain by bringing a tent for the petting farm. We also offer an excellent package called Zootopia.  This package includes small animals (ducks, chickens, bunnies) and Face-paint and Balloon Twisting.  If you decide not to have your party with a pony, we are able to easily set this small package up in your house or garage, so you won't be stuck with a house full of children and no entertainment.  You also have the choice of rescheduling your party to another date. You NEVER lose your deposit, it will go toward your next party. 

First of all, we are fully insured for your protection. Secondly, we offer a very attractive petting corral that makes a great impression at your event. But most importantly, we love our animals and it shows! We do not breed them for resale. Each animal that we adopt/purchase is here to stay and given the highest quality food and regular vet care. We receive many compliments on how much calmer, friendlier and interactive our animals are than other zoos our guests have been to.

 CANCELLATION POLICY:  If your reservation is cancelled for any reason, our reservations office will issue you a credit coupon, allowing a 100% transfer of your deposit made to any party type on the same or future date with no expiration! Your deposit is fully transferable to any event type, we only require that your new reservation is booked with the same team assigned to your original reservation.   Please note we do not accept reschedule events on Saturdays.  All Saturdays are black out dates.  You would need to make a new reservation and retain your deposit for another future date. 

 Note: During the busy seasonal months of May through October, we are often sold out weeks in advance. We will make every attempt to reschedule your event. However, we do not guarantee we will have availability on the day and/or time you are wishing to reschedule your event. Please note, NO monetary adjustments will be authorized once we have left the farm and are en route to your event or, are on the job and begin your party.  

We ask that you complete an online form to cancel or reschedule an event. We do not accept reschedule requests over the phone.

If you wish to reschedule or cancel your existing event, please complete an online form   

                                                      CLICK HERE  TO REQUEST A RESCHEDULE

Recently we have been inundated with calls from frantic parents who reserved a party from a pony or petting zoo company and was contacted right before the party and told they were . We regretfully need to warn people that there are companies who will accept your reservation and then cancel at the last minute if a better paying job comes along.

Unfortunately, there are a few companies operating in the Detroit metro area who have a very bad reputation. This is a message to those companies. You know who you are... Stop ruining children's dreams of a perfect birthday party, don't be so greedy, and be responsible and operate a respectable business. You are ruining the children's party entertainment industry and the reputation of those companies like Chamberlin who do care!