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EVENT MANAGER

POLICY & PROCEDURE MANUAL

Chamberlin Pony Rides & Mobile Petting Zoo LLC  

 CHAMBERLIN POLICIES

By accepting work assignments from Chamberlin Pony Rides and/or any of its affiliates, the event manager (and/or any person or organization performing any form of entertainment) acknowledges that he/she has had the opportunity to read and understands, agrees with and accepts all these terms and conditions


Dress code policy

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• As a minimum standard, dress should be clean, neat and professional. Chamberlin Pony Rides reserves the right to request an employee to dress to an appropriate standard as a condition of employment.


• Event managers and staff will wear matching plain color coordinating tee shirts. Without exception staff should never wear a tee shirt or sweatshirt with any writing on it (other than Chamberlin Pony Rides) Chamberlin has tee shirts available for purchase, or if you would like to print your own contact Monica and she will send you the template.


• All staff members should wear closed toe shoes. Jeans or shorts should be worn. The length of shorts should be respectable, and without rips or holes. Lanyards with crew member name on one side and business cards stored on back side.


• Cowboy events require event manager to wear; Cowboy hat, boots, jeans, and bandana. Staff should all wear bandanas and hats, boots if they have them. At minimum they should all wear bandanas.


Smoking policy

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• Smoking is not permitted on a customer’s property at any time. If you must have a cigarette, go inside your own truck or trailer. Not within sight of a customer.


Cell phone policy

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• Crew members should never be on the cell phone while walking a pony or horse

• Refrain from talking on the phone during events


EVENT SAFETY PROCEDURES 

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It is Chamberlin Pony Ride’s policy to provide all employees with a safe and healthy on the event job site by identifying, assessing and controlling manual handling risks.

• Never lift or manually handle items larger or heavier than you can easily support. If you are in any doubt, do not hesitate to ask for help.

• When an adult or heavy child gets on the pony or horse, always hold down the opposite stirrup to offset the weight and prevent saddle slipping.

• Always maintain contact with the pony or horses lead line if assisting a customer on the saddle.

• Always WALK the pony and never trot or run with a child on the pony or in the cart.

• Ponies or horses should never be ground tied. Event managers and their staff should always hold onto the lead rope of every pony or horse.

• Pony cart should never be left unattended when hitched up. Event manager should personally check the harness attachment before cart rides begin.

• Saddle cinches should be checked regularly. Especially in the summer heat when the ponies or horses sweat and saddle is often loose.

• Use a regulation mounting block. You should have a 1 step for ponies as well as a 3 step for horses. Never use a chair, ladder or straw bale for a mounting block.

• Never tell a child or adult that the pony,  horse may bite them.


Petting Zoo Safety 

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• Bring towels for children to put rabbits on their lap. This avoids  scratching. Also, make it a policy that the children need to be sitting to hold a rabbit

• Always be inside the mini petting zoo with the children to assist them with holding the small animals.

• Never tell a child or adult that an animal may bite them or give them the impression that an animal isn’t safe. If there should be an accident, this could affect your liability.


Comment cards

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You are part of a team. Your actions will reflect on your event manager. After every event we send out comment cards asking our customers to rate you and your team. Please be aware of the following as this is what we ask the customer to judge you on.

1. On time for your event

2. Animal’s appearance (cleanliness, ribbons etc...)

3. Chamberlin employee’s appearance

4. Chamberlin employee’s attitude

5. Chamberlin Event Manager appearance and attitude

6. Did the Chamberlin staff interact with the children?

7. How did you like the face painting (if applicable)?

8. How did you like the balloon twisting (if applicable)?

9. Were you satisfied with the party music and bubbles (if applicable)?

10. How was the equipment appearance? (Truck, trailer, fencing, saddles etc...)?

We often get calls from our clients at the end of the party. The majority of the time a client will call to tell me what a WONDERFUL staff and party they had. When I do get a complaint, it is most often:

Frequent client complaints include:

  • Clean-up was not sufficient.
  • Pony walker did not assist the child on the pony.
  • Pony walker trotted the pony.
  • Pony walker wasn’t looking at the child on the pony.
  • Animal condition and appearance

Chamberlin Pony Rides requires a minimum standard of conduct and performance which will be made clear to employees in management appraisals. If an event manager does not meet this standard, Chamberlin Pony Rides will take appropriate corrective action, such as training. Formal performance improvement procedures will generally only start when other corrective action fails f an event manager deliberately breaches business policy or procedure, or engages in misconduct, Chamberlin Pony Rides may start improvement procedures, or, in cases of serious misconduct or breach of policy, may dismiss an event manager.


GROSS OR SERIOUS MISCONDUCT POLICY

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If an event manager is involved in a serious accident as a result of total disregard for Chamberlin’s safety policies, termination of the event manager’s agreement with Chamberlin will be enforced.

You are representing your event manager. Every person on your team will reflect on your manager’s performance. Please don’t put your managers job at risk. It’s not fair to your team or your manager.


EMAIL POLICY

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1. Please CC Chamberlin in any pertinent correspondence with your client. This includes any discussion of time or event changes.

[email protected] in your email.


RESERVATION POLICY

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All events you attend in the Chamberlin name should go through Chamberlin reservations.

Exceptions include;

1. Your own personal friends or family.

2. Any party you provide for someone and do not use the Chamberlin name.

i.e. A client you had previous to joining Chamberlin Pony Rides.

3. When you’re on a Chamberlin job site, if someone asks you for party information, give them only the Chamberlin reservation phone number and your name.

4. All parties you receive while representing Chamberlin belong to Chamberlin. Please instruct the client to ask for you and we will make sure

you are the one to work the requested event.

5. If you own a separate company and subcontract under Chamberlin, we understand you will be accepting your own events. 

This policy applies to all Event Managers representing Chamberlin Pony Rides.


WEATHER POLICY

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Our policy as it appears in our terms and conditions:


WEATHER POLICY: We will not cancel your party due to rain. We come equipped with tents in the event of inclement weather. We reserve the right to cancel if we don't feel it's safe to host the party (i.e. tornado, thunderstorm, extremely high winds, unsafe driving conditions with a trailer due to weather, ie: high winds) If you choose to cancel you may forward your deposit to another day, if available.

TENTS: Please note, our tents are intended for use to cover our animals. We come prepared with heated tents in winter months of the temperature is below 40 degrees (see detailed description of winter parties above). We come prepared with one 10 x 10 or 10 x 20 canopy tent for petting zoo animals (unless high winds prevent safe use). If you would like to reserve a tent for your guests, or to walk the pony under insurance against the threat of rain, please contact our reservations department and we will be happy to assist you with securing a tent.


EVENT MANAGER PROCEDURE FOR BAD WEATHER 

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1. If you are concerned for the safety or you and your animals, do not call a client directly and cancel the party. You may call the client and ask if they

would like to proceed with the party or reschedule. If the client wishes to reschedule the party, instruct the client to call our reservations and

reschedule. Then, email or text Sally and inform of change.


2. If the client expresses concern and still wishes to have the party in the bad

weather, inform the customer that you are going to contact the reservations

office and we will call them. Call Chamberlin at 734 780 5800. 

 Please note the exception to this is if we have an emergency and are not physically able to attend


CLIENT INITIATED CANCELLATION POLICY: 

In the event of inclement weather, we ask that you contact your event manager if you wish to cancel on the day of the event. If you need to cancel prior to the day of your event, please call our reservations office between 9 am and 9 pm at 734-780 5800. Our reservations office will issue you a credit coupon, allowing a 100% transfer of your deposit - made to any party type for future date with no expiration!

Note: During the busy months of June through October, we are often sold out weeks in advance. We will make every attempt to reschedule your

event. However, we do not guarantee we will have availability on the day you are wishing to reschedule your event will not cancel your

party due to rain! We come equipped with umbrellas and tents in the event  of inclement weather. We reserve the right to cancel if we don't feel it's safe to host the party (i.e. tornado, thunderstorm, extremely high winds) If you choose to cancel you may forward your deposit to another day


EVENT MANAGER RECONFIRMATION PROCEDURE

VERY IMPORTANT!

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It is your responsibility to reconfirm all of your events each week; however, this is done as much for your benefit as it is your clients. Please set aside "office time" to reconfirm your upcoming weekend parties on Monday or Tuesday and no later than Wednesday afternoon. It is very important to have the invoice in front of you when you speak with the client so you may reconfirm everything in detail.

The reason we reconfirm our events is to catch any errors and avoid last minute confusion with our customers. We need to make sure the client agrees with the invoice and the service they will receive. If there are any discrepancies in the invoice, please tell the client you are going to contact the reservations office and have it corrected.

On the day of your party, when you arrive at your event, you MUST collect the balance due PRIOR to offloading your animals. Reservations office has carefully explained to the client upon booking that the balance is due upon arrival.

Additionally, you will have reiterated this with them when you reconfirmed your party. If you are uncomfortable collecting the balance due prior to the

party, please explain to the customer that it is our company policy that you do so. If there are questions at this point, please call Chamberlin reservations immediately and we will speak with the client to resolve any issues before you offload any animals.

Please keep in mind that phone tag and voice mail or text messages left to the customer is not considered "reconfirming" the party. If you have not spoken with and reconfirmed the details of the party with the client by Wednesday afternoon, please contact reservations and we will contact the client.

HOW TO CONFIRM AN EVENT WITH YOUR CLIENT

  • PARTY DATE: Reconfirm the date and the day of the week of the event.
  • TIME: Tell the client your estimated time of arrival for set up. Please keep in touch with your customer on the day of the event if you are running late.
  • ADDRESS: Confirm the address with the customer and ask if there are any traffic issues or special arrival instructions you need to know.
  • NOTES: Reconfirm the special requests. i.e. ribbon color, unicorn, pony and or
  • horse requested, what type of animals you will bring,
  • TOTAL CHARGE: Reconfirm the amount the client was charged.
  • Breakdown: Carefully, go over the breakdown of the charges (the first hour and
  • each additional hour charged as well as any trip fee).
  • DEPOSIT PAID: - Reconfirm the deposit amount they paid.If they have carnival equipment or characters this service is provided by ABC and Terri or Dave from ABC will call the client and reconfirm thisportion of the invoice with them directly.
  • OWE CASH DAY OF EVENT: Make sure the client understands the balance is due in cash and we will not accept a personal check (unless arrangements have been made in advance).

You should have each invoice printed out on the day of the event and give a copy (marked paid in full) to the customer if they request it.

USE OF SOCIAL MEDIA

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P r o c e d u r e

Event managers of Chamberlin Pony Rides are encouraged to contribute to or participate in the Chamberlin Facebook page. They are to act in a professional manner at all times and in the best interests of Chamberlin Pony Rides.

Event managers of Chamberlin Pony Rides must ensure they do not communicate any:

- Confidential Information relating to Chamberlin Pony Rides or its clients,

business partners or suppliers.

- Material that violates the privacy or publicity rights of another party; and/or - Information, (regardless of whether it is confidential or public knowledge), about clients, business partners or suppliers of Chamberlin Pony Rides without their prior authorization or approval to do so. Confidential Information includes any information in any form relating to Chamberlin Pony Rides and related bodies, clients or businesses, which is not inthe public domain.


SAFETY POLICY 

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Chamberlin Pony Rides will, as far as practicable, provide a safe work environment for the health, safety and welfare of our employees, contractors,

visitors and members of the public who may be affected by our work.

To do this, Chamberlin Pony Rides will:

• develop and maintain safe systems of work, and a safe working

environment

Chamberlin Pony Rides demands a positive, proactive attitude and performance with respect to protecting health, safety and the environment by all employees, irrespective of their position.

EVENT SAFETY PROCEDURES

It is Chamberlin Pony Rides’s policy to provide all employees with a safe and healthy on the event job site by identifying, assessing and controlling manual handling risks.

1. Never lift or manually handle items larger or heavier than you can easily support. If you are in any doubt, do not hesitate to ask for help.

2. When an adult or heavy child gets on the pony or horse, always hold down the opposite stirrup to offset the weight and prevent saddle slipping.

3. Always maintain contact with the pony or horses lead line if assisting a customer on the saddle.

4. Ponies or horses should never be ground tied. Event managers and their staff should always hold onto the lead rope of every pony or horse.

5. Pony cart should never be left unattended when hitched up. Event manager should personally check the harness attachment before cart rides

begin.

6. Saddle cinches should be checked regularly. Especially in the summer heat when the ponies or horses sweat and saddle is often loose.

Use a regulation mounting block. You should have a 1 step for ponies as well as a 3 step for horses. Never use a chair, ladder or straw bale for a

mounting block.

8. Bring towels for children to put rabbits on their lap. This avoids scratching. Also, make it a policy that the children need to be sitting to

hold a rabbit.

ACCIDENT AND INJURY REPORT PROCEDURE


If there is an injury:

1. The first priority is medical attention. The event manager should seek medical attention or for a serious injury also call an ambulance.

2. Any Chamberlin customer who is injured, experiences a safety incident or a near miss, must be reported to the event manager immediately.

3. The event manager must write a report in the Register of Injuries, Incidents and Near Misses. This standard report must include:

4. Event managers shall determine the need to report the incident to their insurance carrier.

• clients name and contact details

• time and date of injury

• exact location the injury/incident occurred

• how the injury/incident happened

• details of the injury/illness and the part/s of the body injured

• names of any witnesses

• name of the person entering details in the Register

Safety Violations or Concerns

it is important we as a company all work together to maintain the good standing  of the Chamberlin name. Any accident will reflect on every event manager, as we are all part of a team.

Please read and make sure you understand the Michigan Equine Liability Act: All event managers are assigned events based upon seniority and availability.

DAY OFF REQUEST FORM LINK 

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Please send your written request for any days off the schedule to the chamberlin email address ([email protected]) Make sure you receive an email back confirming your days off.


CUSTOMER COMMENT CARDS

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Chamberlin will send out a customer survey to all clients the Monday following the job completion.

PERFORMANCE BASED ON

1. On time for your event

2. Animal’s appearance (cleanliness, ribbons etc...)

3. Chamberlin employees appearance

4. Chamberlin employees attitude

5. Chamberlin Event Manager appearance and attitude

6. Did the Chamberlin staff interact with the children?

7. How did you like the face painting (if applicable)?

8. How did you like the balloon twisting (if applicable)?

9. Were you satisfied with the party music and bubbles (if applicable)?

10. How was the equipment appearance? (Truck, trailer, fencing, saddles etc...)?

I often get calls from our clients at the end of the party. The majority of the time a client

will call to tell me what a WONDERFUL staff and party they had. When I do get a complaint it is most often:

•Clean-up was not sufficient.

•Pony walker did not assist the child on the pony.

•Late arrival. It is explained to every client that there is a possibility we may be

delayed due to traffic issues. I always suggest the client has us come toward the

beginning of the party for that reason. They usually understand as long as you

communicate with them. If you are going to be late (arrive less than 15 minutes

prior to the party start time). Please, call the client and communicate with them.

•Client paid for and did not receive face painting or balloons.

•No ribbons on pony or horse (I know it’s a tiny detail, however, it's very important

•No bubbles or music. * We include bubble machine (if client has power within 50

feet) and music in the price of our packages. I use the bubble machine as a

feature only Chamberlin provides. This machine has an $80 rental value.

However, it has no dollar value in the package price. After you are set up and

ready to begin your event, take a minute and point out all the stations to the

client.

•Event manager called to tell us they were running about 15 minutes late and

showed up almost an hour later. Had we known we would have had our food

earlier.

•Dirty animals

CREDIT FOR MISSED COMPONENTS


If you cannot provide the service, we promise. Please contact Chamberlin reservations and we will revise and issue a new invoice.  For your information, we charge $75 for each Component ($100 for additional horse or pony and $100 for face paint). You are expected to deduct this amount at the time of payment. You should communicate this with the client if you cannot provide what is expected. If you need assistance in speaking with the client regarding discounting components that were not included, you should contact Chamberlin reservations and we will explain the discount policy to the client.

CHAMBERLINS WRITTEN POLICY REGARDING EVENT LATE ARRIVALS 

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“We make every effort to accommodate your party time. In the event that your party is delayed due to circumstances beyond our control, you will be given the choice of rescheduling your event, or you may cancel your event and receive a full refund of your deposit. No discount allowance will be given for late arrival due to circumstances beyond our control.”

The above statement is printed in on our customer invoice as well as our event checklist. It is printed to protect you from clients who do not understand an occasional unavoidable late arrival. It has not been created to excuse event managers from their responsibility to arrive at their events on a timely manner. It is your responsibility as an Event Manager to manage your time. Timeliness is expected and excessive late arrivals will result in decreased party assignments.

LATE ARRIVAL PROCEDURE

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As soon as you realize you are going to be late for an event start time. You are to contact the client and explain your situation and give them a realistic estimated arrival time. If you realize you are going to be more than 45 minutes late by the time you set up, you should suggest to the client that they go ahead with food and gifts and flip flop the party timing.

When the client reserves the party, it is explained to everyone that they should plan Chamberlin toward the beginning of the party. In the event that we are running late it will be easier for them to just change the time. You should politely remind the client of this if you feel you need to. If you are going to be more than 30 minutes late, you should also contact Chamberlin reservations

P a y me n t

At most parties when you arrive it's not imperative you request payment upon arrival. However, if you note on our invoice as well as here in the event checklist, we do ask the client to present payment upon arrival. Please use your own discretion when determining when you feel comfortable presenting the invoice and asking for payment.

If there is a question in your mind regarding the client giving you full payment at the end of the event, I support your decision to refuse to set up until payment has been made. You should have a blank copy of the event checklist with you, so you may politely remind the client of our policy


GROSS OR SERIOUS MISCONDUCT POLICY 

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If an event manager deliberately breaches business policy or procedure, or engages in misconduct, Chamberlin Pony Rides may start improvement

procedures, or, in cases of serious misconduct or breach of policy, may dismiss an event manager.

If an event manager is involved in a serious accident as a result of total disregard for Chamberlin’s safety policies, termination of the event manager’s agreement with Chamberlin will be enforced.

CONFLICT OF INTEREST

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Conflict of interest arises whenever the personal, professional or business interests of an employee are potentially at odds with the best interests of Chamberlin PonyRides.

Advise Chamberlin reservations of all events you provide in the name ofChamberlin Pony Rides. All events must go through Chamberlin Reservations.

All event managers are required to act in good faith towards Chamberlin Pony Rides. Event managers need to be aware of the potential for a conflict of interest to arise and should always act in the best interests of Chamberlin Pony Rides. As individuals, event managers may have private interests that from time to time conflict, or appear to conflict, with their agreement with Chamberlin Pony Rides. Event managers should aim to avoid being put in a situation where there may be a conflict between the interests of Chamberlin Pony Rides and their own personal

or professional interests, or those of relatives or friends.


P ro c e du re

Event managers must disclose any other events they provide to client’s that might cause a conflict of interest with Chamberlin Pony Rides. Where there are external involvements that do not represent a conflict of interest, these must not affect performance or attendance whilst representing Chamberlin Pony Rides. If such involvement does affect performance or attendance, it will be considered a conflict

of interest.

Event managers must not set up or engage in private business or undertake other pony parties or petting zoo events in direct or indirect competition with  Chamberlin Pony Rides using knowledge and/or materials gained during the course of agreement with Chamberlin Pony Rides.

Failure to declare a potential, actual or perceived conflict of interest or to take  remedial action agreed with Chamberlin Pony Rides, in a timely manner, may result in agreement dismissal.

SUPPLIES NEEDED FOR EVENT PERFORMANCE

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COMPLETE PETTING ZOO


You will need the following supplies:

•10 x 10 pop up tent (minimum size) * Must be kept clean.

•10 x 10 panel fence for petting zoo animals or 8x8. You should use at least 2 8x8 enclosures and 1 enclosure for smaller animals at a Complete Party Package.

• Small fencing for mini petting zoo (ducks, chickens, bunnies) and seats

•Electric bubble machine and extension cord. (minimum 50 feet) I suggest you have 2 bubble machines with you, in the event of machine failure.

•Suggest you use “super miracle bubbles”

•Battery or electric stereo or i pod dock for music or cell phone with speakers

•Large umbrellas for pony or horse rides (one for each horse or pony)

•Clearly posted Equine Liability Act staked in lawn, or attached to fence. (Chamberlin

will provide the sign).

•Straw bale, steer head and ropes for cowboy parties

•Straw bale for decoration if client requests.

•Ribbons in horses and ponies mane and tail

•Hand sanitizer

•Face paint equipment and at least 6 Standard designs..

•2 Balloon pumps. Minimum 100 balloon package. 3 design minimum. Hat, dog,

sword.

•Cleaning muck fork and bucket

•Rake for clean up

•Step for horse rides. Regulation 1 step for ponies and 3 step for horses. Do not use

straw bales, chairs or ladders for mounting.

•Helmet (one for each horse or pony if requested) * have them in clear view

•2 magnetic truck door signs. Chamberlin Pony Rides (Sally will provide)

•Business cards (Chamberlin will provide)

ANIMALS (MINIMUM REQUIRED) FOR COMPLETE PARTY PACKAGE

• 1 pony OR 1 horse for rides

•3 goats

•1 sheep

• 2 chickens or roosters

•2 ducks

•2 Rabbits

•1 Llama or alpaca

•Your choice of at least 1 more animal (pig, donkey, zebu, calf, mini horse) We

promise 12 minimum.

* Any additional assortment of additional animals you wish to use. The list is what the client expects to see. We promise the client they will have between 12-15 animals in thepetting zoo. The most requested animal in petting zoos are pigs. If you choose to include a pig, I suggest you use a “micro pot bellied pig”.

ANIMALS (MINIMUM REQUIRED) FOR MY LITTLE PONY PACKAGE

1 pony or 1 full size horse for back rides

6 small animals including an assortment of: ducks, chickens, rabbits


THEME PARTIES

COWBOY PARTY DRESS AND DECORATIONS

• Event Manager dress: A Cowboy hat and a red neck bandanna. Extras: 

The following is

greatly appreciated for those of you who want to go above whats expected but not required:

cowboy boots & jeans.

• Workers dress: Cowboy hat & red neck bandanna

• Horse or pony: Red bandannas tied together and around horses neck. Extras: I will sell the package as a red bandanna. However for those of you who want to go above and ask the client if they prefer blue or pink great!

 Straw bale, plastic steer head and ropes - Requirement for all "cowboy packages" 

• Goats, alpacas and any medium or large animals in the petting zoo - Red bandannas on as many as possible ** You may want to look for the cooling neck bandannas for the summertime.

UNICORN PARTY DRESS AND DECORATIONS

Our most requested party is a unicorn!

• Horse or pony (preferably white): Should have either brightly colored leis or flowers and

soft pastel colors around their neck. And most importantly a matching halter, saddle pad,

and lead rope. For a minimum requirement, you should have pink and purple colors and

use that for your unicorn parties, as most unicorn themes are either pink and purple or

rainbow. 

• Workers dress: Some managers choose to have their balloon or face paint person wear a

“unicorn horn” hat.

• Unicorn theme lawn game: Unicorn ring toss etc..

PARTY CHECK LIST

Suggest you store supplies in Tupperware containers, and put back after each party. That

way, just a quick glance will tell you if you have everything. Avoid taking anything out

of your truck or trailer . Always be packed for the next party.

✓ Corral, zip ties, scissors/ stakes

✓ Extra pens

✓ Water buckets/bowls (always put in pen before animals go in)

✓ Feed (carrots, treats, grain)

✓ Dixie cups for food

✓ Lead ropes

✓ Halters

✓ Saddles/blankets

✓ Flags or "roping off" material

✓ Tie out ropes/stakes

✓ Brush bucket

✓ Shovel/rake, broom

✓ Mounting block *Regulation block – not chair, straw bale or step stool.

✓ Tables/chairs

✓ Kiddie chairs

✓ Unicorn horn

✓ Tents (2)

✓ Tarps

✓ Helmets

✓ Balloons/inflators

✓ Face paint /tattoos

✓ Bubbles/bubble blower

✓ Hand sanitizer/baby wipes

✓ Paper towels

✓ Batteries

✓ Water bottles for us

✓ Ribbons/decorations

✓ CD player/cds/iPod speakers / Cell phone and speakers

✓ Ice pack for bunnies to avoid heat exhaustion

✓ First Aid kit (animals/people)

✓ Business cards/postcards/brochures

✓ Name tags/marker

✓ Cowboy hats/boots/bandanas

✓ T-shirts

✓  Costumes (animals/people)

✓ Baby blankets for little animals

✓ Equine Liability Sign and policy sign

Towels

✓ Invoice for party

✓ Extension cords (min. 50 ft)

✓ Hale Bales/steer heads/lassos

✓ Yard games (washers/corn hole/horse shoes/etc.)

✓ Spare tire/jack (truck and trailer)

✓ Fill water tank in trailer

✓ Tool box

✓ Bungee cords/tie downs

✓ Umbrellas/rain ponchos

✓ Poop bucket

✓ Copy of specific client invoice (main page)

✓ General copy of client invoice details and event checklist. This should include a

copy of our late arrival policy.

✓ Coggins papers for all horses and ponies

✓ Copy of insurance policy


ANIMAL CARE AND CONDITION

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All animals used for Chamberlin events are expected to be maintained in excellent condition. The following guidelines are put in place for our animal's health and for the reputation of Chamberlin Pony Rides. All event managers are expected to follow these guidelines. These are only guidelines; always follow your veterinarian’s advice.

We, as event managers owe it to our animals to see that they are treated with the utmost respect. They work hard for us, and we owe it to them to see that they are cared for properly. There is a fine line between working animals and exploitation of animals for our benefit.

ANIMAL APPERANCE 

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The appearance of all animals associated with any Chamberlin event is very important. This includes good grooming habits. All animals should be cleaned and brushed thoroughly and checked for external parasites. Proper hoof care of all hooved stock should be done on a regular basis. (typically every 6-8 weeks).

Animals should be in good weight, not too thin, nor too heavy. Care should be taken with the smaller pets, such as rabbits, that their teeth and nails are trimmed as needed.


E q u i n e L i a b i l i t y A c t

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All event managers should read and understand the Michigan Equine Activity Liability Act. It is for your protection. You should post this notice clearly on a table or sign in the lawn.

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CHAMBERLIN EVENT MANAGER AGREEMENT

By accepting events from Chamberlin and performing the job assignments under the name Chamberlin Pony Rides, you acknowledge that you had the opportunity to read and understand, agree with and accept all the terms and conditions stated in this agreement. If you are not in agreement with any portion of this, you agree not to accept the events scheduled for your team. Please notify Chamberlin reservations for immediate reassignment of your scheduled events to another manager if you do not agree with the terms of this agreement.


This Event Manager Agreement (this "Agreement) is made effective as of July 01, 2022, by and between Chamberlin Pony Rides & Mobile Petting Zoo LLC and all Chamberlin Event Managers.


1. SCHEDULE ACCEPTANCE. Upon accepting the Event Managers schedule, the event manager accepts and agrees to the following terms.

2. EVENT MANAGER CLIENTS: During the period of time Event Manager is accepting event assignments from Chamberlin Pony Rides, Chamberlin agrees that the initial Event Manger assigned to an account will from that point forward be the first Event Manager assigned to the event. The exception to this policy is if the Event Manager is not available for work (ie requested time off), at that point the event will be assigned to another Event Manager. If the event is assigned to a different Event Manager for that reason, Chamberlin agrees that the client will be booked with the initial Event Manager the next time the client reserves an event with Chamberlin. If there is a better paying event in direct conflict with the Event Managers previous clients event, Chamberlin agrees to contact the Event Manager and give them the opportunity to choose the event they would like to perform. Exception also if the client specifically requests a different event manager, or if the initial event manager has received a poor review from that client.

3. NON-SOLICITATION COVENANT. - Should the Event Manager choose to provide services under their own company name (as well as accept jobs from Chamberlin) the Event Manager agrees they will not directly or indirectly solicit business from, or attempt to sell, license or provide the same or similar products or services as are now provided to, any customer or client of Chamberlin Pony Rides they previously provided services for under the name Chamberlin Pony Rides. This agreement is in effect only during the time the Event Manager continues to accept jobs from and perform jobs under the name of Chamberlin Pony Rides. Should the Event Manager choose to sever the relationship with Chamberlin Pony Rides and no longer accept job assignments from Chamberlin the agreement is cancelled and the Event Manager understands that as a direct competitor, Chamberlin will no longer provide the Event Manager with any jobs or possible leads in their area. Event Manager agrees that this non-compete agreement will not adversely affect Event Managers livelihood.

4. CONDITION OF EVENT ASSIGNMENT. In consideration of the commitments and obligations made by Event Manager, Event Manager and Chamberlin Pony Rides & Mobile Petting Zoo LLC agree that the execution of this agreement is a condition of the relationship between the Event Manager and Chamberlin Pony Rides & Mobile Petting Zoo LLC.

6. INJUNCTION. It is agreed that if Event Manager violates the terms of this Agreement irreparable harm will occur, and money damages will be insufficient to compensate Chamberlin Pony Rides & Mobile Petting Zoo LLC. Therefore, Chamberlin Pony Rides & Mobile Petting Zoo LLC will be entitled to seek injunctive relief (i.e., a court order that requires Event Manager to comply with this Agreement) to enforce the terms of this Agreement. The prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys' fees incurred in enforcing this Agreement.

7. APPLICABLE LAW. This Agreement shall be governed by the laws of the State of Michigan.

8. CONFLICT RESOLUTION. In the event of a dispute between the parties, the parties hereby also agree that the prevailing party shall be entitled to reasonable attorney fees and costs

incurred as a result of the dispute.

.9. PAYMENT FOR SERVICES. The Chamberlin client will pay compensation to the Contractor for the Services directly upon arrival at each event. The Event Manager shall be solely responsible for any and all taxes, Social Security contributions or payments, disability insurance, unemployment taxes, and other payroll type taxes applicable to such compensation.

10. RELATIONSHIP OF PARTIES. It is understood by the parties that the Event Manager is an independent contractor with respect to the Recipient, and not an employee of the Recipient. The Recipient will not provide fringe benefits, including health insurance benefits, paid vacation, or any other employee benefit, for the benefit of the Event Manager. It is contemplated that the relationship between the Contractor and the Recipient shall be an exclusive one. The Event Manager may perform services for personal friends and/or individuals, however, all events booked under Chamberlin Pony Rides LLC shall be reserved by Chamberlin Pony Rides and the required deposit shall be paid.

11 . NO SET WORK HOURS. The Event Manager has no set hours of work. There is no requirement that the Event Manager work full time or otherwise account for work hours.

12. EXPENSES PAID BY EVENT MANAGER. The Event Managers business and travel expenses are to be paid by the Event Manager and not by the Chamberlin Pony Rides LLC.

13. INJURIES. The Event Manager acknowledges the obligation to obtain appropriate insurance coverage for the benefit of the Event Manager (and the Event Manager's employees, if any). The Event Manager waives any rights to recovery from Chamberlin for any injuries that the Event Manager (and/or Event Manager’s workers) may sustain while performing services under the name Chamberlin Pony Rides LLC and that are a result of the negligence of the Event Manager or the Event Manager's employees.

14. INDEMNIFICATION. The Event Manager agrees to indemnify and hold harmless Chamberlin Pony Rides LLC from all claims, losses, expenses, fees including attorney fees, costs, and judgments that may be asserted against the Event Manager that result from the acts or omissions of the Event Manager, the Event Manager's employees, if any.


Thank you!

Chamberlin Pony Rides LLC

Reservations: 734-780-5800

www.chamberlinponyrides.com